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Our Newsletter

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If items are returned for " Change of mind "
We have the right to subtract $30 ( If under $30, 5% will be subtracted ) re-stocking fee or if you wish you can have store credit ( not applied to guests , members only ).

1. E) 
Shortages must be notified within a reasonable time. We will not recognise any shortages after one month.


All Dangerous Goods chemicals have a different freight charge than normal products.
Dangerous chemicals carry a freight charge from $25 and above.
Pool & Spa carries freight charge from freight company ( WE DO NOT MAKE PROFIT )


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

International Customers!

Please note that free shipping does not apply with overseas orders.
If you place your order via poolandspa.com.au we will contact you regarding freight cost before processing your order.